Yixin AI · Demo Video
AI Agent — Order-Following Customer Service
See how the Yixin AI order-following agent tracks every order’s full lifecycle, proactively warns on deadlines and exceptions, and frees follow-up staff from repetitive communication.
Overview
Order-following is one of the most labor-intensive jobs. The Yixin AI agent turns order status, production progress and logistics into one timeline — answerable by customers and staff anytime.
Feature Breakdown
Full-lifecycle order tracking
- ▹Auto-aggregates order → production → QC → shipping → payment
- ▹Customers self-check progress via WeChat / APP, fewer phone calls
- ▹Deadline, short-material and exceptions visible on one screen
Proactive deadline & exception alerts
- ▹Flags at-risk deadlines and suggests catch-up actions
- ▹Auto-pushes material-shortage and equipment alerts to owners
- ▹Closed-loop exceptions: report → assign → resolve → close
Human-like customer communication
- ▹Customers ask in natural language and get accurate answers
- ▹Auto-generates statements, shipping notices and scripts
- ▹Frees follow-up staff from repetitive Q&A to handle exceptions
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